Privacy Policy

1. About Us

“We,” “us,” “our,” and “Bug Zapper Pest Control” refer to Lander & Associates, Inc., an Oregon corporation doing business as Bug Zapper Pest Control, with its principal place of business at 612 SE Jackson St, Ste 12, Roseburg, OR 97470. We provide residential and commercial pest control services in southern Oregon and operate the website bugzapperpestcontrol.com (the “Site”) and related communications channels (collectively, the “Services”).

2. About This Privacy Policy

Your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have. It applies to information we collect through the Site, our text-message and email programs, phone calls, online forms, and our in-person interactions with you as a customer or prospective customer.

Please read this Policy carefully. By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

Questions? Contact us at [email protected] or 541-636-0146.

3. Information We Collect

We collect information you provide directly to us and information collected automatically when you use the Site.

Information You Provide

• Contact information — name, service address, mailing address, email address, and mobile or home phone number when you request a quote, schedule service, sign up for our newsletter, or opt in to text messages.
• Service and account information — details about your property, the type of service you request, treatment history, scheduling preferences, and notes from our technicians.
• Payment information — billing name, billing address, and payment card or bank account details. Payment information is collected and processed by our third-party payment processors. We do not store full card numbers on our own systems.
• Communications — information you share when you call, text, email, complete a contact form, respond to a survey, or post a review.
• Marketing preferences — your subscription status, opt-in consents, and unsubscribe choices.

Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect:

• Device and usage information such as IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site.
• Cookies, pixels, and similar technologies used for site functionality, analytics, and (where you have opted in) marketing. You can control cookies through your browser settings.

Information from Third Parties

We may receive information from public sources, marketing partners, and service providers (for example, lead-generation platforms, review sites, mapping services, or our scheduling and email/SMS provider, Mailchimp).

4. How We Use Your Information

We use the information we collect to:

• Schedule, perform, and follow up on pest control services.
• Send appointment confirmations, technician arrival notices, treatment summaries, and service reminders.
• Process payments, send invoices and receipts, and collect amounts owed.
• Respond to questions, quote requests, and customer service inquiries.
• Send newsletters, promotions, seasonal pest alerts, and other marketing communications you have opted in to receive.
• Operate, maintain, secure, and improve the Site and our Services.
• Detect, prevent, and respond to fraud, abuse, security incidents, and other unlawful activity.
• Comply with legal obligations, enforce our agreements, and protect the rights, property, and safety of Bug Zapper Pest Control, our customers, and others.

5. SMS / Text Messaging and Mobile Information

Important. We do not sell, rent, or share your mobile phone number, SMS opt-in consent, or any text-message content with third parties or affiliates for their marketing or promotional purposes. Mobile information collected as part of our SMS program is used only to deliver the messages you have requested and to support the program (for example, our messaging platform Mailchimp and the wireless carriers that route the messages).

When you opt in to receive text messages from Bug Zapper Pest Control, we collect your mobile phone number and information about your consent (the date, time, and method of opt-in). You can opt out at any time by replying STOP. For full program terms, message frequency, HELP instructions, and carrier disclaimers, see our SMS Terms & Conditions.

6. How We Share Information

We share personal information only as described below.

• Service providers. We share information with vendors that help us run our business — for example, our scheduling and field-service software, payment processors, email and SMS provider (Mailchimp), website hosting and analytics, accounting, and customer support tools. These providers may use your information only to perform services for us.
• Legal and safety. We may disclose information if we believe in good faith that disclosure is required by law, subpoena, court order, or other legal process, or is necessary to protect the rights, property, or safety of Bug Zapper Pest Control, our customers, or the public.
• Business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business, your information may be transferred to the successor entity, subject to this Privacy Policy.
• With your consent. We may share information for any other purpose with your consent.

We do not sell your personal information, and we do not share mobile phone numbers, SMS opt-in data, or text-message content with third parties for their own marketing.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to remember your preferences, measure traffic, and (with your consent where required) deliver relevant marketing. You can disable cookies in your browser settings, but parts of the Site may not function properly if you do.

8. Your Marketing Choices

You can change your marketing preferences at any time:

• Email: Click the “unsubscribe” link in any marketing email or contact us at [email protected].
• Text messages: Reply STOP to any text message from us. See our SMS Terms & Conditions for details.
• Phone or postal mail: Contact us using the information in the “Contact Us” section to opt out.

Even if you opt out of marketing, we may still send you transactional messages — for example, appointment confirmations, service updates, billing notices, or replies to your inquiries.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Know what personal information we have collected about you and request a copy of it.
• Correct inaccurate personal information we maintain about you.
• Request that we delete personal information we have collected from you.
• Opt out of certain uses of your information, including targeted advertising and the sale or sharing of personal information (we do not sell your information).
• Withdraw consent where processing is based on consent.
• Appeal a decision we make about your privacy request.

To exercise these rights, contact us at [email protected] or 541-636-0146. We will verify your identity before responding and will respond within the time required by applicable law. You may designate an authorized agent to make a request on your behalf. We will not discriminate against you for exercising your privacy rights.

Oregon residents. Under the Oregon Consumer Privacy Act, you may also request a list of the specific third parties (other than natural persons) to whom we have disclosed your personal information.

10. Data Retention

We keep personal information only as long as we need it for the purposes described in this Policy — for example, to deliver services, maintain customer records, comply with tax and accounting rules, resolve disputes, and enforce our agreements. When we no longer need your information, we delete or de-identify it.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access or disclosure. No system is perfectly secure, however, and we cannot guarantee the security of information transmitted to or from the Site.

12. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. International Users

Bug Zapper Pest Control operates in the United States. If you access the Services from outside the U.S., your information will be transferred to, stored, and processed in the U.S., where data-protection laws may differ from those in your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last Updated” date above and, where appropriate, provide additional notice (for example, by email or a notice on the Site). Your continued use of the Services after the effective date of the updated Policy means you accept the changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Lander & Associates, Inc.

dba Bug Zapper Pest Control

612 SE Jackson St, Ste 12

Roseburg, OR 97470

Email: [email protected]

Phone: 541-636-0146

Web: www.bugzapperpestcontrol.com